![]() Therefore my emails felt overlooked and my concerns not important. Customer service stayed friendly, but throughout the process I wasnt heard and it felt as if their responses were automated. While in the end it was resolved, it shouldnt have taken all the effort and stress it did for me to get it done. I thank the founder for this, I did end up hearing back from him and he spoke with the Customer Service Team, which then sent the refund. **I did get a refund (mentioned at the end) it took over a month. Thank you for choosing us and we look forward to serving you again in the future. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. ![]() Once again, we apologize for any inconvenience you may have experienced. We pride ourselves on providing excellent customer service and understand that clear, timely communication is key. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication. Upon review of our communication with you, we can confirm that we have provided regular status updates via email. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. ![]() We appreciate you taking the time to share your recent experience with us, Linda. ![]()
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